Customer Service Strategies in Isolation

When it comes to business of any kind, effective communication is paramount to bringing in customers, dollars, and good reviews. With the onset of the COVID-19 pandemic, many customer service techniques were left idling in desolate offices as Americans worked from home. Here are 4 customer service tips to improve and prepare for customer service at home

Be prepared-

You should never say “I don’t know” to a customer, even if you don’t. Instead, you should say, “That’s a great question, let me write that down and get back to you.”

Embrace change-

Embrace both the expected and the unexpected by shifting your mindset. Think of them as improvements, not changes

Don’t be too busy to be nice-

Everyone is busy, busy is good, and be thankful you are busy. But don’t be too busy to be nice

Return calls and emails in a timely manner-

Returning messages in a timely manner shows that you are paying attention to your customers, their needs, and most importantly, you are willing to help, but returning messages within 24 hours is not always possible, which is why we suggest a buffer email. Replying with something as simple as, “I got your message and I will reply within 24 hours. Thank you for bearing with us,” will go a long way with clients