Working Remote due to the Coronavirus? These 7 tips will Help Keep Your Connections Secure
The novel coronavirus is changing the daily habits of millions of people globally, including where they work. Many employers are telling...
Why You Can't Have CX without EX
When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,...
Six Reasons to Move to the Cloud
Are you using SaaS (software as a service)? It’s quickly becoming one of the biggest questions facing businesses today. More and more...
10 Customer Service Skills Every Contact Center Agent Needs
Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers....
How Call Center Outsourcing Can Save You Time and Cost
In today’s competitive world, if a company has to survive and thrive, it needs to provide superior quality products or services as well...
How To Improve Customer Service
Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience...
