What Will Customer Service Look Like in The Months to Come?
The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service...
The Top 3 Call Center Trends You Need to Be Aware of in 2021
Digital transformation has become somewhat of a corporate-speak buzzword that gets thrown around a lot, essentially losing its original...
Supporting Customer Service Through the Coronavirus Crisis
Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting...
How to Win Customers Instantly With Phone Courtesy
Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule...
4 Keys to Acting With Empathy in Customer Service
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of...
Handling Customer Service as your Business Grows
When you first begin a professional journey as a small business, some aspects of running a company are easier to manage than others....
