The Future Call Center: 8 Predictions
What will the call center of 2025 look like? Well, to start with, it’s unlikely to be a physical ‘center’ anymore. The rise of cloud...
Do You Know How to Improve Your Customer Service?
We live in a hyperconnected world where unhappy customers are quick to share their experiences on Facebook or Twitter. Even a small...
How To Make Remote Work Engaging and Fun
The COVID-19 pandemic changed the way the customer service industry operates forever. After over a year of lockdowns and social...
How To Deliver Great Customer Service
A widely quoted statistic gets to the heart of the value proposition behind customer service: The cost of acquiring a new customer is...
Handling Customer Service as Your Business Grows
When you first begin a professional journey as a small business, some aspects of running a company are easier to manage than others....
Customer Service Strategies in Isolation
When it comes to business of any kind, effective communication is paramount to bringing in customers, dollars, and good reviews. With the...
