Improving Your Customer Service with CRM
CRM software can improve customer service, sales and marketing. These tips can optimize your use of CRM software. Customer relationship...
The Future Call Center: 8 Predictions
What will the call center of 2025 look like? Well, to start with, it’s unlikely to be a physical ‘center’ anymore. The rise of cloud...
Do You Know How to Improve Your Customer Service?
We live in a hyperconnected world where unhappy customers are quick to share their experiences on Facebook or Twitter. Even a small...
How To Make Remote Work Engaging and Fun
The COVID-19 pandemic changed the way the customer service industry operates forever. After over a year of lockdowns and social...
How To Deliver Great Customer Service
A widely quoted statistic gets to the heart of the value proposition behind customer service: The cost of acquiring a new customer is...